Frequently Asked Questions
Everything you need to know about bringing the taste of Italy to your doorstep.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and vacuum-sealing for perishable items like cheeses and cured meats. All orders are packed with eco-friendly insulation to ensure they arrive in peak condition.
What is the typical delivery time for international orders?
Standard shipping within Europe takes 3-5 business days, while international shipping to North America and Asia typically takes 7-10 business days depending on customs clearance.
Are your products sourced directly from Italy?
Yes, 100% of our inventory is sourced from artisanal producers and certified farms across Italy, including DOP and IGP protected regions.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer wholesale pricing for restaurants?
We do offer bulk discounts and wholesale accounts for culinary professionals. Please reach out to our trade team via the contact form to receive our current B2B catalog.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.